Customer Service Warning
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.
Yet, what you hear from your employees is, “Stupid customers! They just don’t understand how to use the product”?
As the owner, or manager, what has been your response? Has it been to back up your employees, or do you go find out what the customer is really saying?
WARNING: you’ve been given an indicator of what is going on in the organization. The customers aren’t getting what they thought they paid for, and the employees are actually blocking access to what the customer wants.
Let’s look at it from the customer’s view:
You’ve just bought a new XYZ that is critical to your business operation. You get it back to the office, and can’t make it work as advertised. You call customer support, with hope that it is just something that can be quickly fixed. After waiting
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